Complaints

These should be directed in the first instance to our Practice Manager.

We are always keen to improve and accept feedback. Most causes
of dissatisfaction in the NHS are due to problems with communication and can be resolved locally. We will acknowledge your complaint within 2 days and a
full response will be sent to you in 10 days. If you are not satisfied you can contact Northamptonshire Teaching Primary Care Trust on 01604 615326. We often receive letters of thanks and these are always appreciated by the doctors and staff.

CHAPERONE POLICY

Patients and staff need to be confident that best practice is being followed. For certain examinations you will be offered a chaperone which on occasion may mean rebooking your appointment. If you think a chaperone will be required please make this known when you book with reception.